Shipping policy

Ordering and delivery

Pétra supplies natural stone furniture, bathroom pieces and accessories. Catalog orders can be placed directly through the website. Custom projects are handled by quotation.

We arrange delivery to many countries. Contact support@petranaturalstone.com to confirm delivery availability and terms for your destination before purchase.

Prices and included services

Listed prices usually include delivery, duties and taxes. The inclusions for your destination and order must be confirmed before purchase. Support can confirm the details, and a formal quotation can set out the applicable conditions and included services.

Please confirm any access restrictions, special handling or additional services you require before ordering.

Production, dispatch and delivery

Usual production for made-to-order pieces is approximately two months, subject to confirmation for your order. This is a production estimate, not a transit period or an agreed dispatch or delivery deadline. Confirm production and delivery details before purchase.

Ready-stock availability, preparation, dispatch, delivery times and services vary. Contact support for the applicable information before purchasing.

The Edom Console is made to order. Custom dimensions and designs for vanities and the Nadira bathtub are subject to quote confirmation.

Receiving your order

Please provide an accurate delivery address and contact information. Let support know about access restrictions or other delivery requirements in advance. Contact support if there is a delivery problem or if an item arrives damaged or incorrect.

Any rights you have under applicable consumer law, including rights relating to delivery delays or non-delivery, remain unaffected.

Contact

For shipping questions, email support@petranaturalstone.com.